Refund policy

 

Return & Exchange Policy

At The Stuff Factory, we strive to deliver only top-quality products. Due to high operational costs, we do not accept returns once the product has been shipped.

However, we do provide an exchange option in the following cases:

• If you face size issues

• If you wish to switch to a different model

Exchange Process

• We use a third-party pickup service for exchanges, which involves a ₹350 pickup charge.

• Once your shipment is picked up, we will immediately ship your replacement product. No additional shipping charges will be applied for sending the replacement.

• During pickup, you must:

  • Hand over the product to the pickup agent.

  • Ensure the product is in the same brand box as provided.

  • Make a short video showing your name on the package and the handover process.

  • The pickup agent will carry a security poly bag in which the product will be sealed in front of you to avoid any tampering or theft.

Important Notes

• Exchanges are only accepted if the product is unused, unworn, with tags, and in its original packaging.

• Items sent back to us without following the above process will not be accepted.

• Refunds are not available, only exchanges.

For any exchange request or query, please contact us at:
📧 thestuffactory@gmail.com